What is the single most loved word by any human? Think about it for a minute.
What is the first thing that came to mind? For me, I didn’t even come close.
The single most amazing word for any human is their name. Think about it. This is the one thing you have identified with your entire life.
So here is a very simple Superhost tip to make your guests feel welcome and excited to stay at your place. Address them by their first name in all your messages! Don’t say bud, pal, dude, gal, etc.
Here is an example of a message I send to my guests after they have a confirmed booking with me:
This message starts with me addressing them by their first name and then giving them a lot of great information about my place! It makes them feel welcome and also helps to confirm the date they will be arriving. It is the simple things like this that help reduce the amount of questions or concerns I have from guests.
- Communicate with your guest using their first name. It will make you seem more personable.
- Give more information in messaging than simply saying, “Thanks for your reservation”
- In subsequent messaging, continue addressing your guests at the beginning of the message by their first name