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Airbnb Superhost Tip – Why Addressing Someone by Their First Name Makes a Difference

Want to know how to make your Airbnb guests feel like they have a connection with you from the beginning? What is the most amazing single word to any human being? Think about it for a minute. There are plenty of words that probably come to mind.

What is the first thing that came to mind? For me, I didn’t even come close.

The single most amazing word for any human is their name. Think about it. This is the one thing you have identified with your entire life.

So here is a very simple Airbnb Superhost tip to make your guests feel welcome and excited to stay at your place. Address them by their first name in all your messages! Don’t say bud, pal, dude, gal, etc. These are all informal and leave your Airbnb guests without the best experience.

Here is an example of a message I send to my Airbnb guests after they have a confirmed booking with me:


This message starts with me addressing them by their first name and then giving them a lot of great information about my place! It makes them feel welcome and also helps to confirm the date they will be arriving. It is the simple things like this that help reduce the amount of questions or concerns I have from guests.

Key Takeaways:

  • Communicate with your guest using their first name. It will make you seem more personable.
  • Give more information in messaging than simply saying, “Thanks for your reservation”
  • In subsequent messaging, continue addressing your guests at the beginning of the message by their first name

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